Delphine Ryan
Knowledge Transfer Specialist
CONQUERING HUMAN ERROR.
DEVELOPING COMPETENCE.
Ground Handling Roadmap
The European Aviation Safety Agency (EASA) announces new European ground handling roadmap
On 7th March 2019, 200 participants from national aviation authorities, aircraft operators, aerodrome operators, ground handling service providers (GHSP), and various aerodrome associations, aircraft operator associations, ground handling associations and trade union associations attended the first EASA Conference on Ground Handling (GH).
The conference was organised around six main areas of improvement in the ground handling domain, namely, management system, operational standards, ground support equipment, training, staff turnover and oversight. The full press release can be read here.
This is a topic very close to my heart as I have been championing for several years the importance of creating training and educational materials for ground handling personnel (and all aviation staff really) of a much higher standard than what currently exists. Existing standards in certain aspects of aviation training - ground handling staff training being one of them - has room for improvement, particularly where excessive use of undefined acronyms and abbreviations, lack of clarity in language or undefined words and symbols can all cause significant blocks to data retention and proficient application by the learner. This deficiency results in learning gaps which in turn accrue hidden costs. This problem is not only limited to the aviation industry but can be found right across the Defence sector, government and various fields of education. This is where my expertise will really benefit your business.
The conference was organised around six main areas of improvement in the ground handling domain, namely, management system, operational standards, ground support equipment, training, staff turnover and oversight. The full press release can be read here.
This is a topic very close to my heart as I have been championing for several years the importance of creating training and educational materials for ground handling personnel (and all aviation staff really) of a much higher standard than what currently exists. Existing standards in certain aspects of aviation training - ground handling staff training being one of them - has room for improvement, particularly where excessive use of undefined acronyms and abbreviations, lack of clarity in language or undefined words and symbols can all cause significant blocks to data retention and proficient application by the learner. This deficiency results in learning gaps which in turn accrue hidden costs. This problem is not only limited to the aviation industry but can be found right across the Defence sector, government and various fields of education. This is where my expertise will really benefit your business.
LEARNING GAP = HIDDEN COSTS
If a student or an employee had a complete understanding of what they were learning, were fully able to rapidly and correctly apply all of the actions which were called for in their studies, and could use good judgement when necessary, then we would find him or her fully proficient in the subject and an “A” student.
Without this, an employee may make errors on the job, be slow, waste materials or reduce customer satisfaction. A student would get a “C” or “D” and that could affect his future career. Therefore there is a gap between the actual proficiency and the potential proficiency of the person which we will call the learning gap.
LEARNING GAP = HIDDEN COSTS
• Excessive training costs
• and remedial training
• Time costs
• Personal problems
• Discipline problems
• Truancy
• Drugs and alcohol
• Turnover costs
• Failure
• Errors
• Lower self-esteem
• Lack of self-confidence
• Frantic coping
• Teacher/trainer frustration
• Tutoring costs
In aviation, the ground handling industry is an area which is not only prone to costly errors, but also to a high turnover of staff. From my experience, I believe that ground handling personnel do not consistently receive correct and adequate training. I recall some time ago being given a copy of a ground handling Powerpoint training pack. I was astonished at the amount of undefined acronyms, undefined terms, confusing writing, and lack of continuity which made it very difficult to understand what was going on. How is a new member of staff, perhaps with no aviation background, supposed to understand this?
I have repeatedly championed for quality training for ground handling personnel which in the long-run could save large sums for operators and airports. Ground handling personnel are important, however they often seem to be relegated to the end of the line simply because they are not engineers or pilots. This attitude is not one which contributes and enhances a safety and just culture!
INCORPORATING STUDY TECHNOLOGY IN TRAINING DELIVERY
What learning skills are needed in today’s work environment?
LEARNING GAP = HIDDEN COSTS
• Excessive training costs
• and remedial training
• Time costs
• Personal problems
• Discipline problems
• Truancy
• Drugs and alcohol
• Turnover costs
• Failure
• Errors
• Lower self-esteem
• Lack of self-confidence
• Frantic coping
• Teacher/trainer frustration
• Tutoring costs
In aviation, the ground handling industry is an area which is not only prone to costly errors, but also to a high turnover of staff. From my experience, I believe that ground handling personnel do not consistently receive correct and adequate training. I recall some time ago being given a copy of a ground handling Powerpoint training pack. I was astonished at the amount of undefined acronyms, undefined terms, confusing writing, and lack of continuity which made it very difficult to understand what was going on. How is a new member of staff, perhaps with no aviation background, supposed to understand this?
I have repeatedly championed for quality training for ground handling personnel which in the long-run could save large sums for operators and airports. Ground handling personnel are important, however they often seem to be relegated to the end of the line simply because they are not engineers or pilots. This attitude is not one which contributes and enhances a safety and just culture!
INCORPORATING STUDY TECHNOLOGY IN TRAINING DELIVERY
What learning skills are needed in today’s work environment?
• Self-reliance.
• Ability to comprehend your procedures and follow them precisely.
• Ability to learn everything to a standard of “100% proficiency”.
• Ability to get “unstuck” when confused.
It is easy to recognise someone who is missing these learning skills. Symptoms of absent learning skills include:
• Ability to comprehend your procedures and follow them precisely.
• Ability to learn everything to a standard of “100% proficiency”.
• Ability to get “unstuck” when confused.
It is easy to recognise someone who is missing these learning skills. Symptoms of absent learning skills include:
• Can’t understand.
• Can’t remember.
• Not following procedure exactly.
• Feeling “blank”.
• Thinking you got it when you didn’t.
• Guessing.
• Resistance to learning new things.
• Errors.
STUDY TECHNOLOGY® provides specific answers on how to recognise the barriers to study and learning. It gives specific ways to overcome or prevent these that anyone can apply to himself as well as apply to help another. It gives a whole system one can implement in training, so that people of all ages can assimilate the data faster and come out with proficiency in the subject being learned. It is based on three fundamental barriers to study, which when known, can be tackled head-on with exact methods by any student who cares to learn Study Tech. Read more about Study Tech...
To better understand how I can help your business with developing and delivering training content with Study Technology, email me at delphineryan@protonmail.com or phone me on +44 (0)753 328 1098.
• Can’t remember.
• Not following procedure exactly.
• Feeling “blank”.
• Thinking you got it when you didn’t.
• Guessing.
• Resistance to learning new things.
• Errors.
STUDY TECHNOLOGY® provides specific answers on how to recognise the barriers to study and learning. It gives specific ways to overcome or prevent these that anyone can apply to himself as well as apply to help another. It gives a whole system one can implement in training, so that people of all ages can assimilate the data faster and come out with proficiency in the subject being learned. It is based on three fundamental barriers to study, which when known, can be tackled head-on with exact methods by any student who cares to learn Study Tech. Read more about Study Tech...
To better understand how I can help your business with developing and delivering training content with Study Technology, email me at delphineryan@protonmail.com or phone me on +44 (0)753 328 1098.